Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of 3smart-theme.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***m
The product is quality, I recommend.
К***
The product corresponds to the description. Three weeks on his way.
A***v
Thank you! God give you health!!!
D***y
Excellent
A***v
Arrived in Kazan in less than 2 weeks, thank you! I’m ordering for a second time.
Y***h
Its function performs, 1500 branches-flying normal!
R***r
Super!!!!!
P***n
Fast delivery, good quality. I order the second time, happy with the order
D***u
Great pruner
M***j
Recommended. Perfect.
O***a
Посылка дошла за 20 дней в Ростов-на-Дону. Все целое, добротное. Не разобралась как их открывать правда) Буду пробовать в деле. Спасибо продавцу за такую быструю доставку.
S***v
Всё верно, спасибо.
A***n
быстрая доставка. спасибо продавцу
O***v
+
M***m
labai geros zirkles lb patiko ir atvyko greitai aciu
Customer
Very nice! Let’s you cut thick branches with an easy squeeze. Feels like I am cutting through paper. The locking mechanism to keep the tool in the closed position is pretty stiff though, and takes some force to make it locked/unlocked position. Maybe it will get easier after more use.
Customer
It arrived without problems.
T***r
perfect
D***r
I received your article I like …..
S***v
The store is sociable, quickly answers the messages, everything quickly sent. The quality is very good. Thank you very much to the seller for his product, I recommend the seller!
S***k
OK.
A***
good
V***o
Went untraceable parcel. Everything is clear!
Customer
I ordered a second one. I like this tool. It is very powerful. Even if I cut a big branch, if it doesn’t cut all the way through on the first squeeze, I release the handle a little and squeeze a second time and it will continue cutting through and finish the cut while still holding a grip on the branch.
V***v
Scissors are very good-I’m happy with the purchase-I recommend the store as a decent and worthy person.
D***d
Top quality very
A***
good product